Effective Date: 20th October, 2025.
Spitfire Grills Privacy Policy
1. What Counts as Personal Information Under PIPEDA
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
2. Information We Collect
a. Information You Provide Voluntarily
A. Information You Provide Voluntarily
- Name
- Phone number
- Email address
- Pickup time and order details
- Catering or private chef information
- Special requests or dietary notes
- Complaints or feedback submitted through our contact form or WhatsApp
b. Automatically Collected Information
Our website may collect basic technical data such as:
- Device type
- Browser type
- IP address
- Pages viewed
This is used to improve performance and user experience.
3. How We Use Your Information (PIPEDA-Compliant Purposes)
We use your information only for purposes that are reasonable and directly related to your interaction with us:
- To process and prepare your food order
- To confirm pickup times
- To manage catering, private chef, or bulk requests
- To respond to questions or complaints
- To send updates if you subscribed to our newsletter
- To improve our customer experience and website functionality
- To notify you when new services, such as delivery, become available
We do not use your information for purposes you did not consent to.
4. Consent
By placing an order, submitting a form, or contacting us via WhatsApp, you give implied consent for us to use your information for the purpose of completing your request.
For newsletters and promotional updates, we use express consent, meaning you must actively subscribe.
You may withdraw consent at any time
5. Ordering Through WhatsApp
When you use our WhatsApp links, you move to an external platform owned by Meta.
Your interactions there follow WhatsApp’s privacy practices, which we do not control.
We only access information shared directly in the chat.
6. Information Sharing & Disclosures
We do not sell or rent personal information.
We may share limited information only when necessary:
- With payment processors
- With third-party service providers that support our website
- When required to comply with Canadian legal obligations
- To investigate or prevent fraud or misuse
- Any third parties we work with must follow PIPEDA requirements for data protection.
7. Data Retention
We keep your information only as long as necessary to:
- Fulfill your orders
- Complete catering or private chef bookings
- Respond to concerns or customer service needs
- Comply with financial and legal requirements
When information is no longer needed, we securely delete or anonymize it.
7. Data Retention
You have the right to:
- Request access to your personal information
- Ask for corrections if something is inaccurate
- Withdraw consent for optional uses
- Request deletion of your personal information where appropriate
- Ask how your information is stored, used, or shared
To exercise any of these rights, contact us through the details included at the end of this policy.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.
9. Changes to this policy
10. Contact Information
For questions, privacy requests, or concerns, please reach us at:
Spitfire Grills
Email: deliciousmeals@spitfiregrills.ca, spitfirecatering@gmail.com
Phone: +1 403-291-4431
Address: Bay 19, 2219 35 Avenue NE, Calgary, Alberta